Media & Entertainment - Live Entertainment /Senior Manager

Responsibilities

• Apply deep knowledge of live entertainment technology ecosystems spanning ticketing and box office platforms, venue and event operations systems, fan CRM/loyalty, and monetization models across arenas/stadiums, concerts, theme parks, and live streaming
• Analyze client technology stacks to identify gaps, inefficiencies, and growth opportunities
• Develop transformation of roadmaps and modernized platform architectures aligned to client revenue, fan experience, and operational goals
• Apply working knowledge of major platforms to design practical, scalable solutions around key live entertainment focus areas. (e.g. loyalty, pricing, operational management, hospitality, sponsorship, payment)
• Stay current on emerging trends in live entertainment including fan data and personalization, loyalty and membership models, artist/venue direct-to-fan channels, and generative AI applications and translate them into actionable client strategies
• Lead and support engagements end-to-end: work planning, requirements documentation, stakeholder workshops, stakeholder management, solution design, deliverable ownership, and team oversight
• Create detailed project work plans and status reports; manage activities and deliverables and provide feedback to team members and client stakeholders
• Manage client expectations throughout the project lifecycle and provide alternative recommendations when needed to keep objectives on track
• Build trusted relationships with mid- to senior-level business and technology stakeholders
• Develop and deliver client presentations, workshops, and written work products that translate complex technology concepts into clear business language

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