Head of Products Development Department

Responsibilities

• Portfolio and Business Requests
• Develop a product roadmap aligned with the Bank’s strategy, taking into account proposals from business units, and submit it to the relevant governing bodies for approval.
• Ensure the effective implementation of a unified system for receiving ideas and requests related to new products and product modifications, including evaluation, prioritization, and communication of statuses to business units.
• Ensure feasibility assessments and preliminary revenue and cost analyses for new products and modifications, facilitate their review, and present the final results to the relevant governing bodies.
• Monitor existing products and submit recommendations to the Bank’s Executive Board regarding their efficiency, promotion, or discontinuation.
• Ensure the effective implementation of a unified product launch process (request → concept and calculations → adjustments → development → pilot → launch → evaluation), with clearly defined control points and stakeholder responsibilities.
• Ensure alignment of products with the Risk Management, Compliance, Legal, Finance, and Operations departments, as well as their compliance with the requirements of the Central Bank of Armenia.
• Collaborate with the IT Department to develop digital products, define priorities, ensure release quality, and improve the customer journey.
• Work jointly with business units and the Marketing Division to develop product distribution channels and go-to-market plans, coordinate the preparation of internal regulatory documents, and organize staff training across branches.
• Conduct negotiations with potential partners, including payment systems, fintech companies, insurance providers, and retail businesses, and develop the Bank’s customer loyalty program.

Languages

Required

• At least 7 years of professional experience in banking, including at least 3 years of experience leading a product or project management team.
• Practical experience with Agile/Scrum and traditional project management methodologies.
• Data processing skills, including BI tools, A/B testing, and product metrics.

Nice to have

• Proven experience in launching banking products from concept to measurable results and managing large-scale cross-functional projects involving IT.
• Experience developing products in collaboration with business units (lending, cards, SME) and working with senior management, as well as strong negotiation skills with partners and suppliers.
• Fluency in Armenian and strong command of Russian and English (at least B2 level).
• Product Management, Project Management, Agile/Scrum, Banking, Financial Analysis, Jira, MS Office.
• Leadership, Stakeholder Management, Negotiation, Analytical Thinking, Communication.

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