GTM Systems Engineer

Responsibilities

• Own Salesforce as the engineering system of record for revenue: data model, custom objects and fields, flows and automation, validation rules, field governance, and access control. Salesforce is the source of truth — everything else flows into or out of it.
• Own HubSpot as the marketing system for campaigns and lead gen, and own the HubSpot-Salesforce sync — ensuring leads, contacts, and engagement signals flow accurately from Marketing into the revenue pipeline without drift or silent failures.
• Build and maintain integrations across the GTM stack (Salesforce, HubSpot, Gong, Clay, Common Room, billing platform, and more) — ensuring data, engagement signals, and activity flow accurately without silent failures.
• Partner with the GTM Analytics Engineering team to ensuring data is flowing from our GTM systems to the central Data Platform.
• Build, deploy, and extend agentic workflows: AI agents that consume GTM data, surface actionable signals, and automate operations that used to require a human — as part of LiveKit's Data and Business Systems Platform.
• Build and maintain observability for critical GTM systems: dashboards, alerts, and runbooks so you know when something is wrong before Sales or Marketing does.
• Implement proper change management across both CRMs: code changes go through review, config changes are documented, rollback paths exist.
• Partner with SalesOps and Marketing to ensure both GTM orgs can work effectively in their respective systems — your job is keeping the foundation trustworthy and accessible, not being a ticket queue.
• Partner with the Billing Systems Engineer on CPQ-to-Billing workflows — ensuring the closed-won-to-billing handoff is automated and accurate.

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