Senior Risk Program Manager - Fraud & Disputes Enablement

Responsibilities

• Lead Bank Charter Readiness
• Translate the regulatory expectations of a chartered bank (Reg E, card network rules, and the standards examiners apply) into clear, sequenced work plans owned by the right teams.
• Build Bank Charter Readiness programs from zero to one: define scope, milestones, dependencies, and risks, and report progress to executives.
• Keep teams audit-ready every day, with current SOPs, traceable decisions, defensible evidence, and clean documentation, so exam preparation never becomes a scramble.
• Coordinate responses to regulator, auditor, and partner-bank inquiries with Compliance, Legal, and Operations.
• Lead Goal tracking, and Reporting for Fraud & Disputes
• Own the cadence and content of Operational Quality Reviews and Monthly CORs Reviews for Fraud and Disputes, from the data pull to the narrative to the follow-up actions.
• Define and track ops health measures and team goals, including OKRs, so leaders can see what is on track, what is at risk, and why.
• Build the reporting and dashboards leaders use to make decisions, and set up new reporting from scratch where none exists.
• Raise risks early, make trade-offs explicit, and drive decisions to closure with partners who don't report to you.

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