Project Manager - Managed Services

Responsibilities

• Manage "Managed Services Solution Practice" operations
• Coordinate cross-departmental collaboration to align project goals and streamline service delivery processes
• Facilitate transparent communication channels and regular status reporting between internal teams and external stakeholders
• Drive engagement and alignment with senior leaders on AI initiatives
• Handle ambiguity and multitasking to run key calls with multiple stakeholders across multiple programs/initiatives
• Monitor progress and report on key performance indicators related to AI practice operations
• Support the integration of AI knowledge into practice workflows and deliverables
• Identify and address operational challenges to ensure smooth practice functioning
• Define program scope, objectives, and success criteria during initiation and planning phases
• Oversee ongoing program performance to ensure compliance with service level agreements and contractual obligations

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