Risk UX Specialist

Responsibilities

• Manage a high-volume caseload within service level agreements and with critical attention to detail
• Partner with our BPO team by providing second opinions and exception guidance on escalated reviews for both check deposits and overlimit transactions
• Identify opportunities to make processes more observable, scalable, and efficient through tooling changes and procedure updates
• Maintain a positive user experience, while mitigating any potential fraud loss or risk to Mercury
• Manage relationships with external parties with confidence and kindness
• Act as a generalist by assessing various types of risk when making decisions

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