Senior Customer Program Manager - AI Platform

Responsibilities

• Define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements.
• Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
• Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.
• Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.
• Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.
• Provide ongoing post-deployment sustaining support, serving as case manager for high-priority concerns
• Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.
• Define the strategy and execution plans for successfully integrating complex AI model tech stacks in customer environments, from evaluation/proof-of-concept to design, development, qualification, and validation to production launch
• What We Need to See
• Bachelor’s or master’s degree in computer science, Engineering, or a related field, or equivalent experience.

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