Salesforce Business Analyst / Business Solution Architect (Regulated Industries)

Responsibilities

• Partner with client stakeholders to understand business goals, operational challenges, current-state processes, and regulatory constraints
• Act as a trusted consultant by helping clients structure ambiguity, clarify priorities, and define practical solution approaches
• Gather, analyze, document, and validate business and functional requirements
• Facilitate workshops, stakeholder interviews, process mapping sessions, and solution clarification discussions
• Translate business needs into user stories, functional specifications, acceptance criteria, process flows, and support documentation
• Analyze business processes and Salesforce capabilities to identify gaps, risks, dependencies, and improvement opportunities
• Support solution design by providing business context, functional recommendations, and process impact analysis
• For BSA-level candidates: help shape functional solution architecture across Salesforce and connected COTS platforms
• Work closely with Salesforce Architects, Product Owners / Product Managers, Developers, QA teams, and client-side SMEs
• Support UAT planning, test scenario definition, defect triage, and business validation

Languages