End-User Support Engineer

Responsibilities

• Assist end users through both face-to-face and remote support channels at the site
• Take charge of configuring and installing computer hardware, systems, printers, and scanning equipment
• Coordinate with external service providers and network engineering teams to tackle technical issues
• Keep meeting rooms and their equipment functioning smoothly through routine care
• Verify that ticket resolution falls within established SLA commitments and response timelines
• Manage software installation processes and troubleshoot problems that arise along the way
• Handle incident tickets from the point they're created all the way through to closure
• Conduct regular maintenance within the server room to maintain reliable system performance
• Take ownership of keeping IT equipment cabling organized and well-maintained
• Follow documented IT Work Instructions when executing everyday tasks

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