Lead Business Analyst - EV

Responsibilities

• Translate customer, commercial, operational, and technical needs into clear, detailed requirements documentation, including user stories, acceptance criteria, process flows, edge cases, dependencies, and non-functional requirements
• Validate requirements and solution concepts with users, customers, operations teams, and engineering through interviews, workshops, prototypes, pilots, and feedback loops
• Build user-centric, data-driven products by championing features from conception to implementation
• Determine customer needs through persona-based research and product feedback, and help define the overall customer journey
• Develop features that integrate across a variety of technical environments using Agile/SCRUM methodology, effectively managing tradeoffs on scope, resources, timeline, and customer benefit
• Run beta and pilot programs with early-stage products
• Drive product launches through collaboration across cross-functional teams
• Maintain knowledge sharing tools and documents, such as user guides, FAQs, and training videos

Languages