Staff Tech Enablement Engineer, B2B Operations

Responsibilities

• Team Leadership & Prioritization
• Manage, coach, and develop the Tech Enablement Engineer.
• Own intake, capacity, roadmap, delivery commitments, and communication with B2B and Product & Engineering leaders. Make tradeoffs visible and focus the team on measurable business impact.
• Build & Optimize Automations
• Lead the design, delivery, and operation of workflows that remove manual work across B2B. Use low-code tools such as n8n and custom software where each is appropriate. Ensure critical jobs have monitoring, failure handling, recovery paths, and clear ownership.
• Full-Stack Internal Tools: Guide the development of internal web and mobile tools, dashboards, and services for Operations, Healthcare, CX, Sales, and Smart Fridges.
• Contribute directly to complex work, establish sound engineering practices, and decide when a prototype needs to become a supported product.
• Hardware (IoT) & Smart Fridge OS
• Own the technical direction for Smart Fridges hardware and embedded Linux software alongside the hardware engineer. Work across compute devices, locks, sensors, cameras, connectivity, and on-device computer vision.
• Partner with manufacturers and field teams on component choices, build quality, installation, device debugging, and failure analysis.

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