Lead Business Analyst - EV

Responsibilities

• Produce clear, detailed requirements from customer, commercial, operational, and technical needs, covering user stories, acceptance criteria, process flows, edge cases, dependencies, and non-functional requirements
• Align on requirements and solution concepts with users, customers, operations teams, and engineering using interviews, workshops, prototypes, pilots, and feedback loops
• Own and advocate for user-centric, data-driven features from conception through implementation
• Define customer needs through persona-based research and product feedback, and help outline the overall customer journey
• Support feature delivery across multiple technical environments using Agile/SCRUM, managing tradeoffs among scope, resources, timeline, and customer benefit
• Manage beta and pilot programs for early-stage products
• Collaborate across cross-functional teams to drive product launches
• Update and organize knowledge-sharing documentation and assets such as user guides, FAQs, and training videos

Languages