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Technical Support Specialist - German Speaking
Synthesia
Remote · United KingdomSalary not disclosedfull-timeSynthesia Careers
As a Technical Support Specialist, you’ll play a key role in ensuring Synthesia delivers a reliable and consistent experience for our customers. You’ll be the go-to team for internal technical escalations and play a key part in Synthesia’s technical Success.
Responsibilities
- Investigate and troubleshoot complex technical issues across the Synthesia
- Apply fixes, configuration changes, or validated workarounds where possible
- Escalate to Engineering with clear diagnostic details and impact assessments
- Reproduce reported issues in internal environments to identify root causes
- Analyse logs, data, and customer configurations to support investigations
- Validate fixes or patches and confirm resolution with the customer
- Document findings, solutions, and technical procedures for future reference
- Collaborate with Product and Engineering teams to report bugs and suggest
- improvements
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 2 Jun 2026
- Last verified
- In the last 5 days
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