Lead / Senior AWS Connect Engineer with Salesforce Service Cloud Voice

Responsibilities

• Design and implement integrations between Amazon Connect and Salesforce Service Cloud (SCV), Verint, Cerner, Marketing Cloud, and other systems using APIs, SDKs, and AWS services
• Development of custom solutions to synchronize and transfer data between systems, ensuring data consistency and integrity
• Configuration and maintenance of AWS services such as Lambda, API Gateway, S3, SQS, SNS, and DynamoDB to support integration workflows
• Monitor integration performance, troubleshoot issues, and implement optimizations to improve system reliability and efficiency
• Collaboration with cross-functional teams, including data engineers, software developers, business analysts, and system administrators to define integration requirements
• Design scalable solutions that align with enterprise architecture standards and business objectives
• Build AI-powered applications such as chatbots, copilots, knowledge assistants, and document processing solutions
• Evaluation and fine-tuning of LLM-based use cases for business scenarios
• Integration of GenAI models with enterprise applications and APIs
• Implementation of secure AI architectures aligned with enterprise and regulatory standards

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