Staff Software Engineer - Databases SRE | Ireland | Remote

Responsibilities

• Build reliability into the product. Write production code in our services, tooling and the Mimir, Loki and Tempo codebases that makes our databases more resilient, self-healing and scalable as demand grows quickly.
• Build automation and platform tooling that removes toil and scales our reliability practices across regions and cloud providers.
• Lead technical design. Author design docs, review others’ designs and PRs, and shape feature design so it’s scalable and operable from day one.
• Own the SLO framework. Define and evolve per-tenant SLOs and reliability models. Use SLO burn and incident learnings to find and fix the causes of failure in the systems themselves.
• Improve observability and alerting so we find problems before customers do, and so escalations are actionable rather than noisy.
• Be on call for our highest-SLA customers.
• Act as a technical escalation point for complex customer environments.
• Lead customer-impacting incident response, including customer bridge calls when needed, and write blameless post-incident reviews that lead to engineering fixes.
• Handle the operational work that comes from on-call. This includes investigating customer escalations, following up on incident actions, tuning capacity and configuration, and turning recurring issues into permanent fixes or automation.
• Multiply the team. Mentor engineers, teach reliability practices that teams adopt early in development, and work with engineering leadership on roadmaps and product strategy.

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