Product Manager, Order-to-Cash

Responsibilities

• Define and execute the O2C product strategy and roadmap across order management, billing, invoicing, payments, collections, revenue recognition, tax, and reporting.
• Own and prioritize the O2C product backlog based on business value, customer impact, operational efficiency, financial requirements, risk, and Kaseya’s broader transformation strategy.
• Serve as the primary O2C product subject matter expert and trusted advisor to business and technology stakeholders.
• Translate complex business processes and customer needs into clear product requirements, user stories, acceptance criteria, process flows, and measurable outcomes.
• Own the product experience across the complete O2C lifecycle, from order creation and validation through invoicing, payment, cash application, collections, revenue recognition, and financial reporting.
• Partner with Finance, Billing, Collections, Revenue Operations, Sales Operations, and Customer Operations to improve end-to-end O2C processes and business outcomes.
• Support O2C processes across Kaseya’s direct sales, ecommerce, partner/channel, and EDI business models.
• Support subscription, usage-based, consolidated, and customer-specific billing models, including invoice generation, credit memos, refunds, disputes, adjustments, write-offs, and customer inquiries.
• Define product requirements for payment processing, authorization, settlement, tokenization, autopay, refunds, chargebacks, ACH, wires, lockbox, and cash application.
• Partner with Finance and Accounting to support revenue recognition, contract assets and liabilities, journal posting, ARR reporting, revenue reporting, and financial controls.

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