Staff Designated Support Engineer

Responsibilities

• For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
• Design, review and execute use cases with customer context to align with Snowflake best practices, product features and functionality.
• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s product and service offerings to drive customer experience.
• Drive customer experience across the following
• Own release readiness for priority support customers, lead disaster recovery drills & provide hands-on migration support.
• Drive Issue resolution and high case quality - partner with internal team to drive effective resolution and RCAs. Provide customer context and be the customer advocate.
• Develop a deep understanding of each customer's product integration architecture, workloads, and business objectives to deliver contextually relevant guidance
• Design, review, and execute use cases aligned to Snowflake best practices, product features, and functionality — translating technical capabilities into customer outcomes
• Monitor, analyze, and deliver actionable recommendations for query performance optimization, with a focus on preventing recurring issues
• Analyze warehouse configuration and utilization, and implement cost optimization recommendations in close partnership with customers

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