Account Manager

Responsibilities

• Manage a large book of ~300 commercial accounts using a 1-to-many, programmatic engagement model—delivering consistent value at scale through proactive outreach and enablement.
• Build and run scalable programs that drive adoption and expansion (e.g., onboarding journeys, product education series, lifecycle campaigns, webinars/office hours, and targeted nurture motions).
• Proactively share best practices, playbooks, and technical guidance in partnership with Customer Engineers—helping customers succeed through self-serve resources and repeatable workflows.
• Identify and prioritize accounts for targeted, higher-touch interventions using health signals and product usage data; mitigate churn risks through timely education and clear next steps.
• Own and execute contracting motions across your book, including renewals, annualization/commit motions, and standard commercial expansion—working closely with Sales, RevOps, and Legal to remove friction.
• Partner cross-functionally with Product, Marketing, and
• Support to surface customer insights and influence the programs, content, and product improvements that will most impact scaled customers.
• Track and report on program performance (adoption, retention, renewal/commit conversion, expansion) and continuously iterate based on results.
• Represent Render with authenticity, curiosity, and technical credibility in every customer interaction.

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