Senior NPN Program Operations Analyst

Responsibilities

• Own rebate and pricing platforms end-to-end: define the business vision, identify workflow gaps, and drive global adoption across our partner ecosystem.
• Lead manual execution of key rebate programs — creating, managing, and distributing accurate partner statements in tight alignment with program guidelines.
• Oversee first-level claim approvals: establish SOPs, resolve escalations, and ensure partner claims are processed accurately within SLAs.
• Drive complex system implementations from requirements through UAT and global deployment, coordinating across IT, Salesforce, finance, and pricing.
• Translate new partner incentive models into scalable, automated processes that work seamlessly for internal teams and external partners.
• Use program data and incentive metrics to diagnose issues, validate rebate accuracy, and build cases for platform improvements.
• Apply AI and automation to eliminate manual steps in rebate validation, claim approvals, and pricing workflows.
• What We Need to See
• 12+ years in channel partner programs, business operations, or a similar role at a global technology company, with deep knowledge of multi-tier channel structures.
• Hands-on experience delivering channel rebate programs, including running complex data sets to generate and distribute partner statements.

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