Senior Software Engineer

Coinbase

Remote · United StatesSalary not disclosedfull-timeCoinbase Careers

The CEE Surfaces team, part of Coinbase's Customer Experience & Engagement org within EAA, owns the customer- and agent-facing support experiences across Help Center, chat, in-product entry points, and agent tools. We're hiring a Senior Software Engineer to build and scale high-impact CX journeys spanning React/TypeScript frontends, Go backend services, and integrations with the CEE Foundations and Intelligence layers.

Responsibilities

Build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows.
Partner with Product
Design, CX Ops, and peer engineering teams to turn high-volume customer problems into intuitive self-serve and assisted-support experiences.
Own APIs, service integrations, and UI flows that connect Surfaces with CEE Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems.
Drive CX outcomes through experimentation, instrumentation, and iterative delivery, using metrics such as containment, AtR, CSAT, and escalation rates.
Lead integration of AI/ML and vendor capabilities into customer and agent experiences with appropriate guardrails, observability, and rollout discipline.
Strengthen production reliability through on-call participation, incident response, debugging, and mentoring engineers on full-stack design, testing, and deployment practices.

Languages

Work format: Remote
Seniority: Senior
Posted: 9 Jun 2026
Last verified: In the last 5 days

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