[EU]Chief Business Operations Officer, EU

Responsibilities

• Operational Strategy & Performance
• Define and execute the European operational strategy aligned with business objectives and regulatory requirements.
• Oversee day-to-day operations across European entities, ensuring efficiency, scalability and service quality.
• Own operational budgets, KPIs, resource allocation and performance management.
• Drive operational transformation, automation and continuous process improvement.
• Own the end-to-end customer journey across operational functions, working with Product, Technology and global teams to remove friction, address root causes and deliver measurable improvements in customer experience and cost to serve.
• AML & Anti-Financial Crime Operations
• Oversee AML/AFC operations, including KYC/KYB, customer due diligence, transaction monitoring, sanctions screening and financial crime investigations.
• Ensure effective operational controls, escalation procedures and compliance with applicable regulatory requirements.
• Partner with Compliance, MLROs and Risk teams to strengthen financial crime prevention and operational effectiveness.

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