Senior Customer Experience Manager (East)

Responsibilities

• Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales
• Support, Success), product/engineering teams, and customer teams.
• Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices.
• Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.
• Build and grow strong relationships across the org from the day-to-day technicians to the CISO level.
• Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.
• Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met.
• Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.
• Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer.
• Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units.

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