Staff Field Engineer | UK | Remote

Responsibilities

• Advise on and support some of Grafana's most strategic deals and customer engagements, collaborating with Solution Engineers and Observability Architects on the company's most complex technical challenges with no supervision.
• Serve as a company-recognized Subject Matter Expert (SME) in one area of the Grafana Platform, and deep knowledge across multiple Grafana technologies, building new reference architectures from scratch and overcoming competitive objections in the field
• Proven ability to craft and deliver compelling value based stories to help the sales team technically close deals.
• Own end-to-end creation and curation of technical training content (workshops, how-to guides, demo scripts) for one or more product areas, and establish a repeatable content review cadence in partnership with Enablement and Product Management to keep materials aligned with the product roadmap
• Architect, engineer, and maintain a live production environment that supports demo, workshop, and POV infrastructure at scale, ensuring reliability, security, and uptime.
• Act as a key influencer in product direction, helping key customers adopt newer technologies, and represent Field Engineering in Product planning cycles to surface enablement gaps and shape investment priorities
• Serve as a presenter for Strategic Marketing events (presentations, panels, webinars, conferences, blogs) as an ambassador for Grafana
• Provide technical guidance for a specific product area to Solution Engineers, Observability Architects and customers, and present best practices to customers
• Help update and improve product documentation, and contribute back to the organization through white papers, blogs, and product direction input
• Mentor Senior and Staff Solution Engineers and Field Engineers

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