Resident Solutions Architect

Responsibilities

• Own the technical account strategy for assigned customers, including quarterly technical roadmap reviews, technical operating reviews, and executive technical alignment.
• Develop and maintain strategic technical roadmaps aligned to customer business objectives, implementation milestones, and measurable technical success criteria.
• Lead technical decision-making and architecture review workshops, documenting recommendations, trade-offs, supported patterns, and ownership.
• Design and deliver, or lead the design and delivery of, strategic technical builds such as Skills, Actions, MCP servers, custom connectors, Web SDK integrations, Client API integrations, and embedded experiences.
• Partner with Solutions Architects as the execution layer when scoped implementation work should be delegated, while remaining accountable for the overall technical direction and customer outcomes.
• Translate recurring customer friction, deployment blockers, and enterprise requirements into engineering-ready product feedback with clear business impact and technical context.
• Support customer governance and security motions, including reviews tied to identity, networking, data protection, observability, and enterprise rollout readiness.
• Act as a steady technical point of contact for strategic customer initiatives, helping frame escalations correctly while keeping break/fix ownership with
• Support and other operational teams.
• Own cross-account technical programs and reusable blueprints that improve how Glean delivers post-sales outcomes across customers.

Languages