Engineering Manager, Platform

Responsibilities

• As an early stage company, everyone (including you) is involved in building every part of the company from the product and the infrastructure that it runs on, to how we get work done internally. Here are a collection of hats we need you to be OK with wearing
• Hiring and building a high-performing platform team over the next year, identifying engineers who can balance craft with pragmatism and growing the team from where it is today to 2–4 additional ICs.
• Owning the platform team’s roadmap and prioritization, making sure we’re aimed at the highest-priority business problems and balancing platform investments (reliability, scalability, developer experience) against feature delivery.
• Coaching and developing the engineers on the team through regular 1-on-1s, stretch projects, and consequential decisions—rewarding outputs and impact, not inputs or theater.
• Contributing to architecture decisions and design reviews for our platform services and infrastructure, and writing code strategically to unblock critical paths and set standards through example.
• Leading and participating in incident response—debugging production issues, running postmortems, and driving reliability improvements off the back of them.
• Partnering with the product engineering team to manage cross-team dependencies, establish support models, and define the SLAs and metrics that actually measure platform success.
• Helping shape Knock’s broader engineering culture, standards, and tooling choices alongside the CTO.
• This position is both high autonomy and high accountability: you will have a lot of room to set direction and raise our standards, while also bringing the rest of the team along for the ride and being accountable for the team’s outcomes and culture.

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