Senior Associate, Revenue Operations (Payer Operations)

Responsibilities

• Independently own pre-submission, submission and post-submission workflows across the revenue cycle — billing, claim scrubbing, rejections, denials, underpayments, recoupments, reconciliation and A/R follow-up — driving timely resolution and cash acceleration
• Take the lead on directing and delivering timely solutions to moderately complex, loosely-scoped problems aligned to team and company goals, across all billing matters
• Independently put processes, SOPs and SLA standards in place that improve the efficiency, consistency and quality of revenue cycle operations
• Identify systemic trends and root causes in denials and payer behavior, and partner cross-functionally to drive durable fixes rather than recurring rework
• Own leadership-facing reporting on RCM performance — collection rate, A/R days, denial and write-off rates, yield — and clearly communicate trends, root causes, and the changes, support or resourcing needed to improve outcomes
• Identify and implement opportunities to leverage AI and automation to reduce manual operations and accelerate external cash collections
• Work cross-functionally with Accounting and FP&A on month-end close activities
• Enable Analysts on the team to be successful through mentoring, training and onboarding support, with the opportunity to oversee a small team as the function scales
• Partner with our Intelligence, Data and Product teams to build quarterly roadmaps that align with company-wide goals
• Develop self-serve dashboards that better support Commercial teams and eliminate the need for manual data manipulation

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