Senior Technical Program Manager, Security - Mexico

Responsibilities

• JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
• JumpCloud is looking for a Senior Technical Program Manager (TPM) to operate the Security organization's program management function. This is a hands-on role for a classically trained program manager who has already integrated AI deeply into their working life and uses it to operate at a higher level than traditional PM scale allows. You will own the day-to-day program management of the security organization's projects and run a hybrid program management capability where AI handles continuous structured work, while you provide the judgment, prioritization and relationship work where humans excel.
• Our Security organization spans SecOps, GRC, and DevSecOps. As our scope grows, we are actively investing in modern, AI-augmented operations. As the Senior TPM reporting to the Director of Security, you will own program management across the entire org. You will partner closely with security leadership, engineers, and our AI team, collaborating to design, refine, and drive the AI-assisted program management systems that power our daily work.
• Capacity and Commitment: Maintain a working model of team capacity and project commitments. Flag slippage early. Surface overcommitment to leadership before dates slip. Apply judgment for factors the data does not see (team morale, growth needs, strategic context).
• AI System Partnership: Work directly with the AI engineering function as an internal customer. File feature requests, validate output quality, define what good looks like and shape the system over time. You are the product owner for the program management capability that supports your work.
• Operating Standard Evolution: Refine the operating standard as edge cases surface. Propose updates, build team buy-in and roll out changes consistently.
• Cross-Company Representation: Represent the security organization's program management practice to peers, stakeholders, and leadership across the company. Ensure all program reporting provides an accurate, transparent, and objective view of current progress and risks.
• 6 years of program or project management experience, ideally including time in technical or engineering organizations
• Demonstrated experience using AI to scale your program management practice. You can describe specific examples of how AI has saved time, reduced cost, automated routine work or enabled you to operate at a higher level
• Service-minded. You understand program management is a service function and the team you support is the customer

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