Senior IT Engineer

Responsibilities

• Manage and tune endpoints across macOS, Windows, ChromeOS, and VDI platforms, ensuring optimum performance, up-to-date software and a great user experience
• Administer enterprise browser policy, extension management, and secure defaults across the fleet
• Build and maintain no-code/low-code automation (Tines/Okta Workflows) to streamline and proactively resolve operational tasks
• Utilize infrastructure-as-code (IaC) to standardize provisioning and configuration management across platforms and infrastructure
• Contribute to the development and deployment of Ro's Zero Trust strategy across device and user identity
• Own and operate Ro's cloud-hosted VDI environment, including the underlying server infrastructure that supports it
• Contribute to IT Engineering's GitHub repositories, building and maintaining tooling such as osquery and Santa
• Collaborate with IT, Security, and Risk Management teams to ensure maximum protection of Ro's assets
• Use AI coding assistants and agentic tooling to build, debug, and operate system integrations and automations while applying sound judgment about where agents fit versus deterministic automation
• Fully own project implementation plans and schedules

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