Training Team Lead

Medallion

Remote · worldwide, UTC+4 acceptedSalary not disclosedfull-timeVerified 2w agoHimalayas

The Training Team Lead is responsible for supporting the development and execution of training and onboarding programs for new hires and current staff . This role ensures team members are prepared, equipped, and supported in understanding processes, tools, and workflows.

Responsibilities

New Hire Onboarding
Own the design and delivery of a structured onboarding program for every new hire
Build and distribute onboarding itineraries ahead of each new hire's start date
Facilitate new hire recaps with managers to assess performance and readiness
Partner with the Training and Development Manager, Team Managers, BPO Managers, and other stakeholders to keep onboarding and training programs running smoothly
Ensure all required system access (OpenPhone, FaxPlus, Medallion) is provisioned before start date, and troubleshoot any access issues
Training Strategy & Readiness Assessment
Help design and execute role-specific onboarding plans tailored to each team's needs
Deliver refresher and remedial training to keep existing staff sharp and up to speed
Support the rollout of process updates, tool changes, and workflow enhancements

Languages

Work format: Remote
Seniority: Lead
Posted: 22 Jul 2026 (1mo ago)
Last verified: 12 Aug 2026
Apply by: 20 Sept 2026

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