Implementation Engineer, Observe

Responsibilities

• Lead structured implementations for enterprise customers, from kickoff through initial production readiness
• Design and configure telemetry ingestion pipelines across logs, metrics, and traces, including parsing, enrichment, normalization, and routing
• Work hands-on with OpenTelemetry instrumentation and collectors, helping customers adopt modern, vendor-neutral observability standards
• Migrate and modernize existing observability environments (e.g., Splunk, ELK, cloud-native monitoring tools) into Observe
• Configure datasets, dashboards, alerts, and core observability assets aligned to customer use cases
• Establish implementation plans, milestones, and success criteria in partnership with customers
• Deliver practical, hands-on guidance that enables customers to become self-sufficient on the platform
• Identify technical risks, data quality issues, or architectural gaps early and proactively address them
• Capture implementation patterns, best practices, and reusable assets to improve consistency and scalability across the team
• Collaborate closely with Observability Engineers, Architects

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