Director, Product Strategy and Operations - Mexico

Responsibilities

• Operate portfolio planning, product prioritization list and dashboard (internal: GPL), governance, dependencies, risks, and Product Business Reviews.
• Own executive, SLT, and Board-level Product reporting.
• Own Pendo strategy, instrumentation governance, dashboards, and adoption insights.
• Operate PIM intake, prioritization, disposition, and customer close-loop practices.
• Own the Customer Advisory Board operating model, agenda, insights, and follow-through.
• Maintain use-case, capability, GPL, PMF, and package/SKU mappings.
• Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis.
• Improve existing planning, KPI, and reporting processes rather than automatically replacing them.
• Build AI agents and workflows that automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work.
• Act as a high-trust operating partner: identify weak evidence, force decisions, and ensure agreed actions close.

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