Middle SAP Consultant (Order-to-Cash)

Responsibilities

• Participate in knowledge transfer sessions to acquire understanding of business processes, configurations, and custom code for the Order-to-Cash stream
• Support the seamless transition of SAP O2C support ensuring zero downtime
• Provide ongoing support, continuous improvement, and innovation for O2C processes
• Execute hands-on exercises in test environments to validate acquired knowledge
• Review and update support documentation including standard operating procedures and runbooks
• Manage escalations and resolve complex incidents related to the O2C stream
• Conduct shadowing and reverse shadowing activities during the transition phase

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