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Payment Operations Lead (Remote - Work from Anywhere)
Xapo Bank
Remote · worldwideSalary not disclosedfull-timeVerified recentlyXapo Bank Careers
It is expected the individual in this position organises the workload of the team, motivating payments analysts to reach objectives. It is expected as well to have a very good understanding of Xapo products and the operational processes related to them.
Responsibilities
- Organise the Payments team workload
- Guarantee a smooth Payments execution, making sure SLAs are met.
- Supervising and motivating the work of the Payments Analysts, maintaining an ongoing communication to ensure the operation, making sure organisational and team's vision and goals are followed
- Managing the operational relation with external partners
- Be the voice and represent the Payments team in the SATs (strategic aligned teams) instances. Make sure communication with other teams is fluent generating the spaces or means for teams to interact better so efficiencies are obtained
- Developing, maintaining, improving and implementing policies, processes, and procedures
- Identifying, proposing and documenting processes and internal control improvements to help to achieve best industry practice
- Monitor and collect transactional metrics to understand payment performance, issues, and areas of improvements.
- Inquiries-exception handling and resolution as needed, within agreed upon internal SLAs
- Liaising with internal or external audits to provide operational information requested
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 8 Sept 2026 (1w ago)
- Last verified
- 17 Sept 2026