Salesforce Developer - Service Cloud, Experience Cloud & AI (100% Remote within Poland)

Responsibilities

• Design and implement scalable APEX solutions (domain/service/selector patterns, one-trigger-per-object, bulkified and governor-safe).
• Develop and enhance Service Cloud capabilities including complex case management, entitlements, milestones, routing, and customer service automation.
• Build and customize Experience Cloud sites to support customer and partner self-service experiences.
• Implement and extend Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS, Facebook Messenger, and other supported customer communication channels.
• Build and enhance Bots and AI-powered customer service automations, integrating them with Apex, Flows, and external systems.
• Design and develop secure Apex REST APIs, callouts (Named Credentials), Platform Events, async Apex (Queueable, Batch, Schedulable, Future), and CDC-driven solutions.
• Develop Apex services consumed by Lightning Web Components, Experience Cloud, Flows, and AI Agents.
• Optimize SOQL/SOSL queries and ensure high performance for large-volume Service Cloud data operations.
• Create invocable Apex to extend Flows and bot conversations where declarative capabilities are insufficient.
• Proactively participate in solution design, applying Salesforce best practices and scalable architecture principles.

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