Sr. Reliability Engineer

Hims & Hers

Remote · United States$11,667–13,750 gross/mofull-timeHims & Hers Careers

We're looking for a Senior Reliability Engineer to make Hims & Hers systems measurably more reliable: building the observability, tooling, and automation that catch problems before people do. Recent work at this level includes preparing our stack for 32x baseline traffic during high-stakes seasonal surges with zero customer-facing issues and improved P95 latency, turning databases into a paved platform with consistent observability and guardrails, and building AI agents that pull FireHydrant, Datadog, Jira, and Confluence into a single incident picture.

Responsibilities

Own reliability for Tier 1 customer journeys: Define and instrument SLOs, golden signals, and business-level monitors for the journeys that matter most (checkout, telehealth visits, prescription fulfillment), so that degradation is detected by systems rather than by customers or support tickets. Move our "detected by…
Build incident response as software: Mature FireHydrant, Datadog, and Jira into one connected pipeline: automated incident and RCA ticket creation, SLO burn-rate and composite alerting with deduplication, Tier 1 alert routing, and enforced post-mortem action tracking. Author and maintain the runbooks and severity…
Maintain the tooling that informs Operational Excellence reviews: Produce the tooling that powers the metrics and narrative that go into bi-weekly VP-level OE reviews and the monthly cross-engineering OER, and drive the resulting action items to closure.

Languages

Work format: Remote
Seniority: Senior
Posted: 7 Oct 2026
Last verified: In the last 5 days

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