Principal Outbound Product Manager, Service Collection

Responsibilities

• Own the operating system for the priority plays
• Translate the Service Collection High Touch GTM play strategy into clear operating plans, priorities, milestones, dependencies, and decision forums.
• Establish a trusted view of play health across pipeline signals, customer evidence, product readiness, competitive risk, trust and compliance gaps, and execution blockers.
• Run a lightweight monthly operating rhythm with play owners and cross-functional partners; increase cadence only when execution requires it.
• Define the few decisions that need executive attention, bring well-formed recommendations, and drive closure rather than creating more meetings.
• Connect beachhead-play signals to the broader Transformation & Compete motion so that field evidence compounds across the portfolio.
• 2. Turn enterprise field signals into product strategy
• Build a systematic feedback loop across strategic accounts, win/loss evidence, customer advisory conversations, sales engineering, support, and implementation teams.
• Separate recurring market evidence from one-off requests and distinguish table stakes, differentiated capabilities, packaging gaps, delivery gaps, and enablement gaps.
• Quantify the commercial and customer impact of the most important gaps where data is available; make uncertainty explicit where it is not.

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