CCaaS Architect - Amazon Connect

EPAM Systems

India · On-site · relocationSalary not disclosedfull-timeEPAM Systems Careers (offices abroad)

We are looking for a seasoned CCaaS Architect to drive the design and rollout of enterprise-grade Amazon Connect solutions. The right candidate will have 12–20 years of broad IT background, along with strong knowledge of contact center modernization, AWS architecture, and large-scale CCaaS transitions.

Responsibilities

Own the complete architecture, design and build-out of enterprise CCaaS solutions leveraging Amazon Connect and related AWS services
Shape and carry out strategies for modernizing and migrating contact centers from legacy systems to Amazon Connect
Build scalable solutions for IVR, contact flows, intelligent routing, conversational AI and omnichannel engagement
Create secure, resilient AWS infrastructure, networking, integrations and disaster recovery setups that ensure performance, compliance and continuity
Oversee integration architecture spanning Lambda, API Gateway, Lex, CRM platforms, enterprise applications and event-driven services
Conduct architecture reviews, optimize performance, resolve technical issues and provide governance while supporting engineering teams through deployment
Partner with customers and stakeholders during solution workshops, technical estimations, architecture proposals and RFP/RFI responses

Languages

Work format: On-site
Seniority: Senior
Posted: 16 Oct 2026
Last verified: In the last 5 days

Similar roles

Keep looking

More Software jobs in Armenia and remote All IT vacancies Internships and entry level