Senior Site Reliability Engineer - India

Responsibilities

• Architect, scale, and continuously improve the reliability, availability, and performance of JumpCloud’s multi-region microservices, APIs, and authentication infrastructure (AWS/GCP).
• Architect, build, and maintain Disaster Recovery (DR) process, multi-region failover automation, and business continuity strategies to ensure rapid recovery against strict RTO and RPO objectives.
• Lead the design and enforcement of SLIs, SLOs, and Error Budget frameworks across multi-disciplinary engineering teams.
• Drive end-to-end observability strategy using Datadog, implementing actionable Golden Signals monitoring to drastically reduce MTTD/MTTR and eliminate alert fatigue.
• Lead on-call escalation, major incident management, and drive strict adherence to 99.99% availability SLAs.
• Facilitate blameless post-incident reviews, executing systemic root-cause remediations to prevent recurring failure modes.
• Architect, manage, and scale production Kubernetes (EKS) clusters, implementing advanced GitOps workflows (Argo CD, Kargo) and deployment patterns.
• Design and maintain modular, enterprise-grade Infrastructure-as-Code using Terraform across multi-account, multi-region cloud environments.
• Design, build, and maintain interactive FinOps and cost-optimization dashboards to provide engineering and leadership teams with actionable insights into multi-cloud spend, unit economics, and resource utilization.
• Eliminate complex operational toil by writing production-grade Python or Go tooling, platform automation, and custom integrations.

Languages