All vacancies
Senior CMDB / ITOM Architect
Phizenix
Remote · worldwide, UTC+4 acceptedSalary not disclosedfull-timeHimalayas
We are seeking a Senior CMDB / ITOM Architect with strong ServiceNow experience to lead CSDM, CMDB governance, Discovery, and Service Mapping initiatives. The ideal candidate will define the target data model, improve CMDB data quality, and drive integration with enterprise portfolio platforms.
Responsibilities
- Design and govern the CSDM target model across Business Applications, Application Services, Software Models, and Entitlements.
- Define rules for software model-to-business application promotion, data ownership, normalization, and duplicate record management.
- Lead ServiceNow Discovery coverage and identify opportunities to improve CMDB completeness and accuracy.
- Lead Service Mapping and dependency mapping, particularly for application retirement and modernization initiatives.
- Define the data contract and integration model between ServiceNow and the portfolio management platform.
- Develop CMDB/ITOM governance standards and collaborate with Enterprise Architecture, Infrastructure, Application, and Security teams.
- Support the transition away from an external Enterprise Architecture (EA) tool and establish ServiceNow as the trusted source for application/service data.
Languages
- Work format
- Remote
- Seniority
- Senior
- Posted
- 7 Oct 2026
- Last verified
- In the last 3 days
- Apply by
- 6 Dec 2026