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Automation Engineer (Customer Service)
Nebius
Remote · EuropeSalary not disclosedfull-timeNewVerified recentlyNebius Careers
We are looking for an Automation Engineer to design and build systems that move repetitive Customer Service work into automated flows. You will work directly with ticketing system data, build LLM agents, develop self-service flows, and integrate solutions with internal Nebius systems.
Responsibilities
- Build agents and scripts to automate quota request processing — the largest single category of manual engineer work in the queue
- Develop self-service flows for billing and DSR requests: payment method updates, account deletion, marketing opt-out, invoice retrieval
- Build and maintain LLM-powered agents that help support engineers handle complex tickets in real time
- Develop N8N workflows for customer notifications and event-driven processes
- Integrate solutions with Jira API, billing API, and internal Nebius systems
- Contribute to tooling for planned cluster operations (Terraform, runbooks)
- Maintain and improve existing automation as ticket volumes grow
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 29 Sept 2026 (4 days ago)
- Last verified
- 4 Oct 2026