Solution Architect - Onboarding

Responsibilities

• Drive customer value by translating complex business requirements into tailored technical solutions that solve core business challenges and accelerate cloud adoption.
• Lead complex technical discovery sessions with enterprise customers to align on success criteria, KPIs, milestones, and mitigation strategies for project risks.
• Guide the instantiation of Neo4j AuraDB environments or self-managed clusters across AWS, Azure, and GCP, establishing secure network architectures utilizing private endpoints and IP allow lists.
• Implement baseline system hardening, TLS/SSL termination, encryption-at-rest protocols, and enforce least-privileged access through enterprise SSO and RBAC configurations.
• Architect robust data ingestion pipelines (bulk imports, stream processing, Change Data Capture) and advise development teams on Neo4j driver optimization, connection pooling, and retry logic.
• Assist customers in configuring enterprise observability tools for logs and metrics, while delivering best-practice workshops on Cypher query performance and backup/restore planning.
• Produce high-quality technical deliverables—including architecture diagrams, Architectural Decision Records (ADRs), and a next-step backlog—to seamlessly transition customers to Professional Services and Cloud Operations teams.
• Synthesise field insights and lessons learned to continuously iterate and optimise Neo4j’s global technical onboarding methodology and frameworks.

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