Solutions Architect

Responsibilities

• Leveraging domain expertise in Customer Experience (CX) and related ecosystems (e.g., Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, Integrations).
• Serving as the authoritative source on Cresta's platform integrations and their technical benefits.
• Owning the Technical Architecture blueprint from pre-sales to post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across multiple levels (from end-users to executives) and with internal teams (Pre-sales Solution Engineers, engineering, and success organizations).
• Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach.
• Post-sales: supporting the technical implementation team to help get customers up and running on Cresta.
• Along the way, closely collaborating with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs.

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