Sales and Customer Service Specialist / E-commerce Operator

Responsibilities

• Execute both cold and warm sales by applying modern sales techniques and tools.
• Effectively process incoming inquiries and convert them into successful sales.
• Proactively communicate with potential clients, suggest suitable products, and drive purchasing decisions.
• Apply upselling and cross-selling techniques to maximize transaction value.
• Generate repeat sales by maintaining ongoing relationships with existing customers.
• Guide customers to ELINA’s retail stores or official website to boost overall sales growth.
• Respond to all customer inquiries received via social media platforms (Instagram, Facebook, etc.), phone, and email in a timely and professional manner
• Effectively manage customer complaints, objections, and challenging situations with professionalism and problem-solving skills.
• Perform daily operational tasks for elina.am, including adding new products and updating product listings and inventory on the website.
• Coordinate the complete online order process from placement to delivery.

Languages

Required

• Proven professional experience in customer service, sales, or retail
• Proven professional experience in online sales and managing customer support through social media platforms.
• Experience working with website administration panels, CMS platforms, and back-office management tools.

Nice to have

• Excellent written and verbal communication skills in Armenian, Russian, and English.
• Figma