Solutions Architect, EMEA Region - India

Responsibilities

• Gain a deep understanding of your customer’s environment and technical business needs through detailed and thorough discovery sessions.
• Help define applicable milestones for your customer’s intended use of JumpCloud.
• Develop and articulate a clear vision and plan to achieve those milestones.
• Partner with your CSM counterpart to proactively drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones for each customer you work with.
• Confidently provide technical guidance to our partners and customers through complex architectural conversations, from User Adoption strategy and Onboarding to custom SCIM integrations and beyond.
• Perform systematic environment reviews with your customers to ensure adherence to best practices and identify areas for improvement or expansion.
• Work closely with larger customer organizations on long-term or ongoing engagements.
• Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases.
• Work hands-on in customer environments when applicable to execute migration or configuration tasks.
• Escalate and reproduce issues in-house and respond in a timely manner.

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