Principal Product Manager, Kitchen Operations & Innovation

Responsibilities

• Own and drive the KDS product strategy — enterprise workflow depth, data differentiation, SMB attach growth, and the agentic AI roadmap — connecting investments to Toast's kitchen adoption vision and near-term business outcomes including ARR growth, support ticket reduction, and enterprise retention.
• Define where agentic AI creates real value in the kitchen: proactive prep time adjustments based on real-time order load, automatic kitchen configuration changes tied to labor schedules or ordering channel mix, intelligent ticket routing and load balancing — and build the investment case to pursue the highest-leverage…
• Own KDS delivery end-to-end, working directly with large restaurant groups to translate complex, high-stakes workflow requirements into scalable product decisions that serve the whole market.
• Lead the KDS kitchen data strategy: define what kitchen efficiency insights should look like for operators at every scale, from API-first analytics for enterprise operators to actionable reporting for SMBs, and sequence the investments to unlock it.
• Shape and validate the business case for the next-generation KDS strategy — the long-horizon bets that drive future growth.
• Do you have the right ingredients*? (Qualifications)
• Proven experience defining and owning product strategy for a complex, operationally critical product — bonus points if it spans hardware and software and/or have experience in food & beverage.
• Creative and strategic: you don't just optimize existing products — you identify the next meaningful bet, make the case for it, and drive it from zero to conviction.
• Curiosity and a point of view on AI and agentic product opportunities in operational environments — you don't need to have shipped an agent, but you should have a clear perspective on where autonomous action creates real value vs. real risk.
• Track record of working directly with enterprise customers, translating nuanced, high-stakes workflow requirements into product decisions that scale well beyond a single logo.

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