Escalations Engineer - Turkiye

Responsibilities

• Most of your time will go to escalated customer issues and the privileged operational work that only SmokeJumpers are trusted to do.
• You'll drive triage, investigate across the whole JumpCloud platform, make careful fixes to production data, and act as the bridge between our global
• Support team and product engineering, communicating impact to customers and management along the way.
• When there's room, you'll also help build the internal tools that make
• Support, CSMs, and our own team faster, and you'll be empowered to fix and push code directly.
• We’re looking for
• 4+ years in escalation engineering, technical support engineering (L3), SRE, or software engineering on a SaaS platform
• A proven track record of root-causing complex issues in distributed systems, and the ability to explain clearly how you found the answer
• Strong SQL skills and experience working with complex schemas, as well as NoSQL databases such as MongoDB or Cassandra
• Experience programming in Java, Python, or Go, and comfort reading unfamiliar codebases to confirm how a system behaves

Languages