Business Analyst, Data Operations

Responsibilities

• Issue Intake and Triage
• Serve as the primary point of contact for client managers and patient care advocates reporting file-related or data issues
• Gather all relevant details needed to understand and scope each issue — client, file type, affected dates, impacted records, and related context
• Accurately log and categorize incoming issues to support tracking, prioritization, and reporting
• Impact Analysis
• Conduct thorough impact analyses to determine the scope and severity of each issue, including which clients, members, or files are affected
• Partner with Data Operations team members (ETL Developer/File Management Analyst, Senior Data Operations Engineer, PBM Claims Adjudication Expert) to validate findings and confirm root cause
• Clearly present impact analysis findings to both technical and non-technical audiences, tailoring the level of detail to the listener
• Status Tracking and Proactive Communication
• Build and maintain a dashboard or similar tracking tool that reflects the current status of all open issues

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