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Staff Program Manager, CCO Programs
GitLab
Remote · United StatesSalary not disclosedfull-timeGitLab Careers
An overview of this role You'll be the Staff Program Manager, CCO Programs, running the cross-functional initiatives on the Chief Customer Officer's (CCO) priority list. These programs include go-to-market transformation, retention and renewal motions tied to major annual recurring revenue (ARR) goals, the field-to-product feedback loop, and executive engagement with our highest-value accounts.
Responsibilities
- Own execution and business outcomes across CCO-level programs, including go-to-market transformation, renewal and retention motions, product feedback loops, and executive sponsorship for top accounts.
- Turn CCO direction into workstreams with clear owners, dependencies, and timelines.
- Coordinate senior stakeholders across Sales, Customer Experience, Product, Marketing, Renewals, Professional Services, Data, and Enablement, holding them accountable without direct authority.
- Surface stalled work, unowned risks, and slipping timelines so the CCO has a reliable, real-time view of the portfolio.
- Recommend scope changes, re-sequencing, or ending a program when it is not delivering value.
- Drive follow-through from executive meetings by tracking decisions and action items to completion.
- Track program health using data, connect execution to retention, expansion, adoption, and ARR outcomes, and communicate executive-ready narratives.
- Build shared standards for tracking, reporting, and handoffs, and iterate plans with functional leaders based on field feedback.
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 18 Sept 2026
- Last verified
- In the last 5 days