Delivery Operations Manager - Token Factory

Responsibilities

• Post-Sales Operations
• Own day-to-day operational processes across active PoCs and production customers
• Ensure seamless transitions from PoC to production without loss of context
• Build and maintain documentation for complex operational scenarios: customer migrations, model changes, GPU type changes, contract renewals
• Define cleanup processes for customer offboarding and scope reductions
• Triage incidents together with SA and
• Support, maintain clear escalation paths
• Customer Lifecycle & Commercial Operations
• Support transitions to new legal entities, updated contracts, and SKU changes
• Build and maintain instructions for AE, SE, and Sales Ops on how to work with Token Factory customers

Languages