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Social Media Community Manager
Ameriabank CJSC
Armenia · On-siteSalary not disclosedfull-timeStaff.am
Serve as the active voice and engagement driver for Ameriabank across all social media platforms, sub-brand profiles, and online communities. Reporting directly to the Social Media & Owned Channels Practice Lead, you will foster positive digital relationships, manage daily audience conversations, maintain brand sentiment, and ensure prompt resolution of customer inquiries through structured response workflows.
Responsibilities
- Community Engagement
- Monitor and engage in real-time discussions, comments, and direct messages across main brand channels, sub-brands, and community hubs, adhering strictly to established brand tone of voice, communication guidelines, and messaging frameworks.
- Community Development
- Support the implementation of community development initiatives, including interactive formats, engagement programs, community activations, and initiatives designed to attract, retain, and deepen relationships with priority audiences.
- Monitor community growth and engagement and provide recommendations for improving community health and participation.
- Issue Resolution & Escalation
- Identify customer inquiries or service issues, apply established community governance standards, and coordinate with internal product teams, service quality assurance, and PR for swift resolution using structured escalation workflows.
- Sentiment & Brand Health Tracking: Track daily online sentiment, brand mentions, and audience feedback, flagging potential public relations risks or crisis triggers early to team leads.
- Feedback Loop: Gather qualitative insights, recurring customer pain points, and emerging community trends to inform the SMM Specialists and creative teams for future content planning.
- Content Publishing & Scheduling
Languages
- Work format
- On-site
- Seniority
- Lead
- Posted
- 8 Oct 2026
- Last verified
- In the last 3 days
- Apply by
- 18 Oct 2026